Sales and service specialization, students write the trade impact of digitalisation and the company

Sales and service specialization, students write the trade impact of digitalisation and the company's internal processes. I also present the simple electronic tools and their uses in different jobs. Welcome to!
Digitalization has changed the trading permanently. Purchase Path has moved to the network at all ages among our customers, but the company's internal digital process has not yet started. At worst, work pressure is still the same formula as the last 20 years.
The digitalization of the company starts to move within the company's own personnel and their duties to update manually. "Change will not happen without a new kind of leadership," says Terhi Aho Psycon. Digital services contemplated to be within their own group still marketing under, though in practice, the digital services are one of a new way to communicate with e-mail and phone alongside.
Website of reform and opening up a Facebook page does not mean that the company is "in blood clots the digital era." These are already some great action works, but still need a digital mentality and a genuine desire to serve.
What should you do to get on the right track? Acquire understanding of the client sharply. Digi After feeling is, above all, better customer service. The best service is the expert himself the name and image on, personalized service. The company logo throughout the produced messages remain valjuiksi. Be present in those channels that customers use and ask what kind of service they want online. Harness the power of its own experts to generate regular customers of interesting content and communicate with customers in these channels, blood clots as well as to listen to their wishes and desires to take these into products and services. Help customers solve problems.
Digitalisation is not just a marketing team thing, but cut horizontally across the organization at all levels. Therefore, the digitalization of the organization chart starts at the top. Harness the power of all the employees of the company digilähettiläiksi blood clots and multiply the volume of the network.
Terhi Aho divides his blog business life the people into three categories with respect to digitization: ice tracks "Digitalization will not touch us" Neutral, a large silent blood clots majority who need support to find the direction of Diginatives, understand the change blood clots and know how to act naturally in the digital era
With digitalisation, sales, marketing and communications barriers are broken. Collecting customer feedback, content and network service blood clots are not alone marketing team to work on, but the sales and buy-in will need to take an active use of new channels, as well as to promote the sale of that to develop blood clots their own work, whether it's selection of the formation, listening blood clots to customer feedback or customer service.
Digitalisation has taken a long excerpt from the customer's purchase path network and is inherent in the acquisition, sale and services for employees of chain transfer to their own tasks to the network. These activities at the level of the changes are so intensive that the situation of adaptation can only be achieved through the successful blood clots management of change. Leaders must be their own example to show the direction of job diversification and actively blood clots promote the transformation of tiimeissään.
Changes brought about by digitalisation tasks need to be identified and job descriptions should be re-organized. Change can be seen as a healthy waypoint, when the job descriptions will be under review and think about it, we work in the same formula, as it has been for 20 years, or is the industry's general development and the development of staff training, for example, take into account sufficiently comprehensive? blood clots Requires a strategy to update the job description and to expand operations, for example, customer interface, or do we want to be pioneers in the industry, so we should see the field more years to come.
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